Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at leathershoppk@gmail.com. Please note that returns will need to be sent to the following address: Office no. 14 Tajj Arcade Plaza Shadman, Lahore
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at leathershoppk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at leathershoppk@gmail.com.

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at leathershoppk@gmail.com. Please note that returns will need to be sent to the following address: [Office no. 14 Tajj Arcade Plaza Shadman, Lahore]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at leathershoppk@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns & Exchange

Leathershop has the best and seamless return & exchange policy so that our customers shop with ease.

Customer can Return or Exchange Non-Sale items within 05 days of receiving their order. But keep in mind the time frame till when you will be eligible to return!
All items must be unworn, unwashed, and undamaged (unless the item was damaged upon receipt) Once we’ve received the item, we will inspect it and notify you that we have received the returned product.
If you are returning an item for a refund we will refund the cost of the item only and not the original delivery cost.
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
Refunds not available for sale items. We offer exchange on sale items.
Items will only be exchanged up to the same amount. Any difference will be given as store credit.

Size Issue

We highly suggest using our sizing chart before ordering any product from our website. In case the size is not accurate (runs small or big), don't hesitate to contact us at (info@leathershop.com.pk)
If you have any confusion regarding our size chart, please let us know via email. Our team will assist you.

Color:

Please note the color of the actual product may slightly differ due to differences in screen resolution.

Payments: We accept following payment methods
-Cash On Delivery *Not Applicable For Customize Order*
-Online Bank Transfer

RETURN AND EXCHANGE GUIDELINES:

Order Cancellation:

Order cancellation requests can be placed before order shipping. Once order is shipped it cannot be cancelled.

Exchange:

Any item you purchased from our store can be exchanged or returned on the following basis:

Must be in original condition with packaging and tags attached
Fit is not accurate (runs big or small)

If the item is defective or damaged during transit. (Required images with original tags).

Received item is different than what was ordered. (Required images with original tags)
Exchanges are subject to availability. Please confirm that we have the item you are looking for.
Personalized or other customized product may not be returned for refund or exchange under any circumstances.

We allow customers to return their ordered product within 05 days of time. You can process your refund by sending email at info@leathershop.com.pk Before you process your refund, please read the following guidelines.

Must be in original condition with packaging and tags attached
If the item is defective or damaged during transit. (Required images with attached tags)
No refund will be issued if the product is missing its original tags, packaging, damaged or used too many times by the customer.

Once we will receive the product at our Fulfillment Center accordingly, we will start the inspections process and within 48 Hours of receipt we will start the desired process of reimbursements. (Usually, the process of reimbursements can take 4 – 7 Working Days to reflect in the statement of your Original Payments Method)

To process your exchange, we will need your order number, photos of the item, and any other information about your use of the product that may help us understand the potential defect.

Please note: If we receive an item and find that it has violated our exchange/return policy guidelines, your request will not be processed.